CzechiaPilot
How to withdraw from a purchase
If you are a consumer, you can notify us within 14 days after buying a pass. You do not need to give a reason.
Last updated: 2026-07-29
Send the request
Email info@czechiapilot.com from the purchase address or send a statement to the operator's postal address. Include your name, purchase email, approximate payment date, Stripe receipt or order reference, and a clear statement that you withdraw from the contract. No reason is required; sending before the 14-day deadline is sufficient.
Model wording
I hereby withdraw from the contract for the CzechiaPilot [Trip Pass / Group Pass] purchased on [date]. Name: [name]. Purchase email: [email]. Order reference: [reference]. Date: [today].
Refund
After verifying the purchase, we initiate the full refund to the original payment method no later than 14 days after receiving a valid withdrawal. Bank processing can take additional time. If the service is defective, contact us regardless of the 14-day period so we can repair, replace, reduce the price or refund as required by law.